Postage/Delivery
Australia:
- $10.95 Flat Rate (excludes bulky / heavy)
- Free Delivery for orders over $250 (excludes bulky / heavy)
- Free local pick up (Roelands WA 6226)
Bulky / Heavy Shipping Rates:
5 - 6 kg --> $22
6 - 7 kg --> $28
7 - 10 kg --> $36
10 - 12 kg --> $42
Orders over 12 kg require a freight quote. Please contact us on nicole@woodenworld.com.au if there are no shipping rates showing at checkout.
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We currently only ship to addresses in Australia.
Orders are sent with an "Authority to Leave" if no one is present at the delivery address (at your own risk). If you prefer for your order not to be left unattended, please select the freight option "Signature on Delivery" at checkout.
We have no control over any potential delays once your order has been posted and can not be held liable for late arrivals. If your order hasn't arrived within the timeframe provided by Australia Post / the courier, please let us know and we will lodge an inquiry. Your mobile number will be added to the shipping label to enable tracking and delivery updates from the carrier.
We use recycled packaging whenever possible to do our part in reducing landfill.
In stock items are normally shipped within 1 Business day (Courier deliveries are usually sent twice a week). We mainly use Australia Post for shipping but some very heavy or large orders may be sent through a courier. For courier deliveries, please make sure someone is available at the delivery address between 9am - 5pm to avoid re-delivery fees.
If you need an item by a specific date, please contact us to check delivery options.
Express Postage
An express postage option is available at checkout for orders up to 5 kg. Please note that we are located in regional WA (6226).
Please check delivery time frames on the Australia Post website as they frequently change. We have no control over any potential delays once your order has been posted and can not be held liable for late arrivals. If your order hasn't arrived within the timeframe provided by Australia Post / the courier, please let us know and we will lodge an inquiry.
Should you require express postage for heavy items, please contact us for a shipping quote.
Pick up
Local pickup is available from Roelands WA (by appointment). We will notify you via email once your order is ready for pick up and arrange a suitable day and time.
Out of stock items
If your order consists of stock and out of stock items we will send your order once all items are in stock. Please let us know if you wish to have items in stock sent out straight away and keep out of stock items on back order (this will incur additional freight charges).
Bank Transfers & PayPal eCheque Payments
For any outstanding payments that have not been received within 7 days from the invoice date, we reserve the right to cancel your order and re-allocate stock. A cancellation of your order will attract the same re-stocking fees as outlined above.
Orders will be dispatched once funds have been received in our account.
Payment Accounts
We do not usually offer purchases on accounts but these may occasionally be granted to organisations. Payment terms are strictly 14 days from invoice date. Late payment fees are charged at 1% of the invoice value for every 7 days thereafter. If an invoice, in full or parts, remains unpaid after 45 days, we reserve the right to start legal proceedings .
Pricing Policy
All of our prices are in Australian dollars (AUD) and include 10% tax.
Privacy Policy
Wooden World will never share your personal information with any organisation or individual and uses a secure server. All sensitive information you supply is transmitted via Secure 128-bit Socket Layer (SSL) technology. SSL locks all information passed from you to us in an encrypted envelope. This makes it virtually impossible to be intercepted by an unauthorised party.
ABN 81 642 198 990